INHABIT INTERIORS & DESIGN RETURN POLICY
We stand behind the quality of the products we sell and we hope that you love them as much as we do. If for some reason you are not 100% satisfied with your purchase please read more below in regards to what you can and cannot return.
You may return small items for a refund of the merchandise total within 14 days of delivery. You can ship the item back to us or return it to our Barrie storefront. The return is subject to the following policies:
Upon inspection and approval, regular priced in stock products will be eligible for a return within 14 days of purchase. Any product accepted for return must be in original and unused condition (item & packaging) accompanied by original invoice. Returns will be credited using the original method of payment. A return credit is issued within 24 hours once the item is received, inspected and approved. Please allow up to 7 business days for the refund to post back to your account.
No Returns or Exchanges on special orders, floor models, clearance section items, any items receiving a discount, altered items, sleeping pillows, featherbeds, duvets, fabric by the yard and pierced earrings. These items are all considered final sale.
All special order items and made to order furniture is final sale, and cannot be cancelled after the order has been placed. Other than in the event of a product defect or damage, all furniture is final sale. Please double check your measurements before ordering these items.
DAMAGES + MANUFACTURER DEFECTS
Damage/Defects are subject to inspection and approval and need to be reported within the first 24hrs of receiving the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects but rather the organic nature of the material. Solid wood adapts to the climate in your home, it can shift size and cause cracking, this is not necessarily a defect in the product, but rather the nature of the material. Please ensure your home humidity level is kept at a minimum of 40% to not void any manufacturer warranty with wood products.
If you are returning an item, the return shipping is the responsibility of the customer and our initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge directly to our customers. Items must be in the original packaging and in their original unused state to be eligible for a refund.