We stand behind the quality of the products we sell and we hope that you love them as much as we do. If for some reason you are not 100% satisfied with your purchase please read more below in regards to what you can and cannot return. 

RETURNS

You may return small items for a refund of the merchandise total within 14 days of delivery. You can ship the item back to us or return it to our Barrie storefront. The return is subject to the following policies:

Items Eligible for Return:

Small Decor 

Decorative Pillow Covers/Pillows

Bedding (duvet covers, sheets, coverlets unused and in original packaging)

Items Eligible for Return with 20% restocking fee:

Plug in Lighting

Small-size furniture (side tables, poufs, and items under 10lbs)

Rugs

Items not Eligable for Return (Final Sale):

Special order, Custom or made to order items (including all custom upholstery), including art and furniture (please measure your space before ordering)

Artwork & Mirrors

Hardwired Lighting 

Large Furniture (sofas, beds, dining tables, armchairs, cabinets, sideboards, large coffee tables, ottomans and any other items over 10lbs)

Dining chairs and counter/bar stools

Altered Items

Sleeping Pillows & Duvets

Fabric by the Yard  

Pierced Earrings

Floor model, open box, clearance section and sale items

Items damaged through normal wear, such as sun exposure, humidity, or other natural factors

Normal wear and tear on upholstery (including pilling)

Upon inspection and approval, regular priced in stock products will be eligible for a return within 14 days of purchase. Any product accepted for return must be in original and unused condition (item & packaging) accompanied by original invoice. Returns will be credited using the original method of payment. Return shipping is your responsibility and we do not provide return shipping labels. Your refund or store credit will be processed within 3-5 business days of receipt of the returned item(s). Please allow up to 7 business days for the refund to post back to your account.

Order Changes & Cancellations

We try our best to meet delivery dates. Anticipated dates for special orders and non-stocking items are estimates and cannot be guaranteed. They are based upon our historical experience with each vendor and delays may occur due to factors beyond our control (e.g. Manufacturing delays, Transportation delays, shortages of raw goods). Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to circumstances outside of our control we are not able to accept returns or cancellations for delayed shipments. We do our best to keep up-to-date information on all our products to help you make informed decisions while purchasing. We welcome you to contact us prior to purchasing with any questions so we can help you with selecting the perfect piece or to discuss lead times.

Please contact us within 24 hours of placing your order should you need to cancel or modify it.

For backordered items we will communicate with you on the lead time at the time of ordering. Once estimated timelines have been communicated to you, these items are not eligible for cancellation or modification after 24hrs.  If the order has already been shipped from our warehouse or the manufacturer, we are unable to cancel or make changes, even if you have not yet received your tracking number. Special order/Custom orders cannot be modified or canceled after 24 hours of placing your order.

DAMAGES + MANUFACTURER DEFECTS

Damage/Defects are subject to inspection and approval and need to be reported within the first 24hrs of receiving the item. Claims with our manufacturers can take up to 1-4 weeks for a resolution. It is required that you keep all original packaging until claim has been resolved.

Please note natural materials including wood and marble have variations and their imperfections are not considered defects but rather the organic nature of the material. Solid wood adapts to the climate in your home, it can shift size and cause cracking, this is not necessarily a defect in the product, but rather the nature of the material. Please ensure your home humidity level is kept at a minimum of 40% to not void any manufacturer warranty with wood products.

With fabric items, pilling is not considered a manufacturing defect.

Unfortunately, damages are sometimes incurred in transit. Please follow closely for instructions.

For a small or large item with concealed damage please take several clear photos of the damaged product, original packaging, and packing materials in the box (foam, bubble wrap) that were used for protection.

For a large item with damaged packaging please inspect it thoroughly and report to the delivery driver any damages (tear, dents, etc.) to the box, take several photos and ensure the driver records damages prior to signing for the delivery. *If you do not make note of visible damage on the package, we cannot be responsible for product damage and may not be able to complete a replacement or credit. 

For manufacturing defects, timelines vary depending on claim and manufacturer. The limitation for submitting these claims varies from 6-12 months from date of delivery. Please contact us for any questions you may have regarding manufacturer warranty on the item of interest.

RETURN SHIPPING

If you are returning an item, the return shipping is the responsibility of the customer and our initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge directly to our customers. Items must be in the original packaging and in their original unused state to be eligible for a refund.

If you have any questions or require further information about our products, please feel free to email us at info@inhabit-design.com